For Patients
Before Admission
Please complete the Patient Registration and Medical History form and return it to the hospital before your admission. If you are having sedation you are required to have someone to collect you from the hospital and supervise you for 24 hours after the procedure.
FASTING AND ARRIVAL TIMES
A member of our staff will contact you at least one day before your admission, to confirm admission time, expected length of time in the facility and fasting requirements.
Day of Admission
WHAT TO WEAR
Wear loose comfortable clothes. Leave jewellery and valuables at home.
WHAT TO BRING
- Medicare Card
- Health fund card
- Credit card for payment of excess or hospital fees
- Reading glasses if required
- Walking stick/frame if you use one
GETTING HERE
22 Clarke Street
Crows Nest NSW 2065
Positioned in the heart of Crows Nest on Sydney’s Lower North Shore, our hospital offers exceptional accessibility within a vibrant medical and specialist precinct.
- One minute walk from Crows Nest Metro Station
- Convenient nearby parking facilities
- Proximity to major arterial roads: easily accessible from North Sydney, Chatswood and greater metropolitan Sydney
PARKING
Hume Stret Council car park is a two minute walk from us.
Two hours of free parking are available once per day, after which the third hour costs $8.
Proximity to major arterial roads makes it easily accessible from North Sydney, Chatswood and greater metropolitan Sydney.
ESCORTS AND CARERS
Please arrange for someone to drive you home after the procedure.
VALUABLES
Please leave your valuables at home.
ON ARRIVAL
When you arrive at reception our staff will confirm your details before you meet our nurse to begin the hospital admission.
AFTER THE PROCEDURE
You will be assisted to Recovery where our nurses will monitor your progress. Once you are ready, you will be offered a drink and something light to eat.
You and your escort will be given detailed postoperative instructions including what to do if you are concerned or in case of emergency, medication management, activity restrictions and your post-operative appointment.
After Discharge
Rest at home for the remainder of the day. Drink plenty of fluids and eat your normal diet as tolerated.
EFFECT OF SEDATION USED DURING THE PROCEDURE
The medication you were given for sedation may leave you feeling unable to concentrate, but this should pass after 24 hours. During this time do not:
- drive
- make significant decisions or sign important papers including legal documents
- undertake prolonged exercise
- operate heavy machinery
Avoid alcohol for approximately 24 hours as this may interact with the sedation you were given during your procedure.
PSYCHOLOGICAL/MENTAL HEALTH EMERGENCY PROCEDURE
Please contact Lifeline - 13 11 14 or Beyond Blue - 1300 22 46 36. If anyone is in danger call 000.
MEDICATIONS
Refer to your post-operative handout for instructions on relevant medications and pain management.
INFECTION PREVENTION
Some bacteria and viruses (germs) can survive for hours on surfaces and be picked up on your hands without you knowing.
If you then touch your nose, eyes, mouth or anything that goes in your mouth, these germs could spread and make you sick.
Regularly washing your hands or using a waterless hand rub, will remove or kill germs you have picked up on your hands.
This will help prevent you getting an infection and help to prevent you giving someone else an infection. This is especially important after an operation.
MEDICAL EMERGENCY PROCEDURE
Contact Process for Concerns After Discharge
If you experience any concerns following your cataract or eye surgery, it is important to act promptly:
During Business Hours
Contact your surgeon's rooms immediately using the main contact number provided in your discharge instructions.
After Hours Urgent Concerns
If you have urgent symptoms, contact your surgeon's after-hours emergency number provided at discharge.
Attend Emergency Care (If severe)
Go directly to the nearest Emergency Department if you experience:
- Sudden loss or significant decrease in vision
- Severe or increasing eye pain
- Increasing redness or swelling
- Flashes, floaters, or a curtain-like shadow over vision
- Nausea or vomiting associated with eye pain
Follow-Up
Ensure you attend all scheduled post-operative appointments, even if symptoms improve.
IMPORTANT:
Do not wait if you are concerned. Early assessment and treatment are critical to protecting your vision.
General Information
FEEDBACK AND COMPLAINTS MECHANISM
If you would like to give us any feedback about the care you've received, have suggestions for improvement or wish to raise a concern please send an email with the details to reception@nseyehospital.com.au.
All patient feedback is formally reviewed by our management team and used to improve our services wherever possible. Our goal is to investigate and respond to all formal complaints within 2 weeks.
AUSTRALIAN CHARTER OF HEALTHCARE RIGHTS
You have a right to:
- ACCESS to healthcare services that meet your needs
- SAFETY in best practice care delivery in a safe environment
- RESPECT being treated as an individual with dignity with your culture, identity, beliefs & choices recognized
- PARTNERSHIP with honest, open communication, involvement in decision making with people you choose included
- INFORMATION about your condition and alternative treatments for informed consent, information about waiting times and costs, access to your health information and being told if anything goes wrong during care
- PRIVACY of your personal information
- GIVE FEEDBACK about your experience or make a complaint without it affecting the way you are treated, with concerns addressed in a timely and transparent way
Dr Jay Yohendran and Dr Karolina Yohendran are the majority shareholders in Northern Sydney Eye Hospital.
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22 Clarke Street
Crows Nest NSW 2065
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